Cancellation Policy

Cancellation Policy

This cancellation policy explains how you can cancel your course enrollments, subscriptions, and services with Uptrail. We strive to provide flexible options while maintaining fair policies for all users.

Last Updated: January 1, 2024

1. Course Enrollment Cancellations

Individual Courses:

• You can cancel your course enrollment within 7 days of purchase
• Cancellation is only allowed if you haven't accessed more than 30% of the course content
• Free courses cannot be cancelled but can be unenrolled from your dashboard
• Upon cancellation, you will lose access to all course materials immediately

Course Bundles:

• Bundle cancellations must be requested within 7 days of purchase
• You cannot cancel individual courses within a bundle
• Partial access to bundle content may affect cancellation eligibility

2. Subscription Cancellations

Monthly Subscriptions:

• Can be cancelled at any time during the subscription period
• Access continues until the end of the current billing cycle
• No prorated refunds for partial months
• Auto-renewal will be disabled upon cancellation

Annual Subscriptions:

• Can be cancelled within the first 30 days for a full refund
• After 30 days, no refund is provided but access continues until expiry
• Prorated refunds may be considered in special circumstances
• Auto-renewal will be disabled upon cancellation

3. How to Cancel

Self-Service Cancellation:

1. Log into your Uptrail account
2. Go to your dashboard and navigate to "My Courses" or "Subscriptions"
3. Find the item you want to cancel
4. Click on "Cancel" or "Manage Subscription"
5. Follow the prompts to complete the cancellation
6. You'll receive a confirmation email

Contact Support:

• Email us at support@uptrail.info
• Include your account details and reason for cancellation
• Response time: Within 24 hours
• Phone support: +91 123 456 7890 (Mon-Fri, 9 AM - 6 PM IST)

4. What Happens After Cancellation

Immediate Effects:

• Access to cancelled course content is removed immediately (for eligible cancellations)
• Downloaded materials must be deleted as per our terms
• Progress tracking and certificates are no longer available
• Forum access and community features are disabled

For Subscriptions:

• Access continues until the end of the current billing period
• Auto-renewal is disabled
• You can re-subscribe at any time
• Previous progress may be retained for a limited time

5. Exceptions and Special Cases

Non-Cancellable Items:

• Completed courses with certificates already issued
• Downloaded course materials and resources
• Live session recordings you've attended
• One-time consulting or mentorship sessions

Special Circumstances:

• Medical emergencies with documentation
• Technical issues preventing course access
• Course content significantly different from description
• Instructor unavailability for live sessions

6. Processing Timeline

• Immediate: Self-service cancellations take effect immediately
• 24 hours: Support-assisted cancellations are processed within 24 hours
• 3-5 business days: Refund processing time (if applicable)
• 5-10 business days: Bank processing time for refunds

7. Re-enrollment After Cancellation

• You can re-enroll in cancelled courses at any time
• Previous progress may not be restored
• Standard pricing applies unless you have a valid discount code
• Re-enrollment is subject to course availability
• Some courses may have limited enrollment periods

8. Need Help with Cancellation?

If you need assistance with cancelling your enrollment or subscription, our support team is here to help:

• Email: support@uptrail.info
• Phone: +91 9847543117
• Live Chat: Available on our website during business hours
• Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
• Response Time: Within 24 hours for email inquiries

9. Changes to This Policy

We may update this cancellation policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Send email notifications to active users about significant changes
• Post announcements on our website and social media channels
• Provide a grace period for existing subscriptions to adapt to new policies