Privacy Policy

1. Information We Collect

At Uptrail, we collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Information you provide to us:

• Account information (name, email address, username, password)
• Profile information (bio, profile picture, learning preferences)
• Course progress and performance data
• Communication data when you contact us
• Payment information (processed securely through third-party providers)

Information we collect automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, error logs, referrer URLs)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Personalizing your learning experience
• Processing transactions and sending related information
• Sending technical notices, updates, and support messages
• Communicating with you about new features, offers, and events
• Monitoring and analyzing trends and usage
• Detecting and preventing fraud and abuse

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your consent
• To service providers who assist us in operating our platform
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Data portability
• Withdraw consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: info@ralfiz.com
• Phone: +91 9847543117
• Address: Kerala India