Refund Policy

Refund Policy

At Uptrail, we are committed to providing high-quality educational content and ensuring student satisfaction. This refund policy outlines the conditions under which refunds may be requested and processed.

Last Updated: January 1, 2024

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid courses, subject to the following conditions:

• Refund requests must be made within 7 days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded any course materials or certificates
• The request must include a valid reason for the refund

2. Refund Eligibility Criteria

Eligible for Refund:

• Technical issues that prevent access to course content (if not resolved within 48 hours)
• Course content significantly different from what was advertised
• Quality issues with video or audio content that affect learning
• Duplicate purchase made in error
• Unauthorized purchase made by someone else using your account

Not Eligible for Refund:

• Requests made after the 7-day period
• Courses that have been completed or significantly progressed (>30%)
• Change of mind after completing significant portions of the course
• Free courses or promotional content
• Requests due to lack of time to complete the course
• Technical issues on the student's end (poor internet connection, outdated browser, etc.)

3. How to Request a Refund

To request a refund, please follow these steps:

1. Log into your Uptrail account and go to your dashboard
2. Navigate to the "My Courses" section
3. Find the course you want to refund and click on "Request Refund"
4. Fill out the refund form with the required information and reason
5. Submit the request and wait for our team to review it

Alternatively, you can contact our support team directly at support@uptrail.info with your refund request.

4. Processing Time

• Review Process: 2-3 business days to review your refund request
• Approval Notification: You'll receive an email confirmation once approved
• Refund Processing: 5-10 business days for the refund to appear in your original payment method
• Bank Processing: Additional 2-5 business days depending on your bank

5. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• UPI/Net Banking: Refunded to the original bank account
• Digital Wallets: Refunded to the original wallet

6. Special Circumstances

Promotional Courses: Courses purchased during special promotions or with discount codes are subject to the same refund policy, but the refund amount will be the actual amount paid.

Bundle Courses: If you purchased a course bundle, refunds will be calculated based on the individual course prices and the portion you've accessed.

Subscription Services: Monthly or yearly subscriptions can be cancelled at any time, but refunds are only provided for the unused portion of prepaid periods.

7. Contact Us

If you have any questions about this refund policy or need assistance with a refund request, please contact us:

• Email: support@uptrail.info
• Phone: +91 9847543117
• Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
• Response Time: Within 24 hours

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.